TaxFlow LabsTaxFlow Labs

Legal

Refund & Cancellation Policy

Last updated: August 21, 2026

We stand behind the quality of our work. This policy explains how to cancel your service, when refunds are available, and how we handle disputes.

Cancellation

You may cancel your TaxFlow Labs service at any time with 30 days’ written notice sent to hello@taxflowlabs.io.

**Subscription plans**: Cancellation takes effect at the end of the current billing period. No partial-month refunds for unused days within the current period.

**Annual plans**: If you cancel before the end of your annual term, you remain responsible for fees through the end of the current billing cycle.

**Project-based engagements**: Cancellation is governed by the termination clause in your signed engagement letter.

Refund Eligibility

We want you to be satisfied with our services. Refunds are issued under the following conditions:

**Full refund** — Available if:

  • We fail to deliver the services described in your engagement letter or subscription plan through no fault of your own
  • You cancel within 14 days of your initial subscription start date and no filings have been prepared or submitted

    • **Partial refund** — Available if:

  • You prepaid for an annual plan and cancel after the 14-day window. We prorate the unused months, less any work already performed.
  • A specific filing or registration was not completed as agreed. The refund equals the fee attributable to that unfulfilled service.

    • **No refund** — When:

  • State filings or registrations have already been prepared or submitted
  • Cancellation occurs after work has been performed in the current billing period
  • Penalties or interest were incurred due to late or inaccurate information provided by you
  • The service was delivered as described but your business circumstances changed (e.g., you no longer sell in a state)

    • Refund Process

    To request a refund, email hello@taxflowlabs.io with:

  • Your company name and account email
  • The reason for the refund request
  • The specific services or billing period in question

    • We review all refund requests within 5 business days. Approved refunds are processed to the original payment method within 10 business days.

    If your original payment method is no longer active, we will issue the refund via ACH, paper check to your registered business address, or to the credit card used for payment.

    Service Credits

    In certain situations, we may issue a service credit instead of a cash refund:

  • If a filing deadline was missed due to an internal error, we credit the filing fee toward future services
  • If a registration application was rejected due to an error on our part, we credit the registration fee and refile at no charge
  • Credits are tracked in your account and applied automatically to future invoices

    • Service credits expire 12 months from the date of issuance if not used.

    Disputes & Good-Faith Resolution

    If you believe you are entitled to a refund that we have not granted, we encourage you to reach out directly.

    Email hello@taxflowlabs.io. We will review your case personally and aim to resolve any dispute fairly and promptly.

    We reserve the right to request supporting documentation for any refund claim. All decisions are made in good faith and documented for our records.

    Exceptions & Force Majeure

    No refunds are available for failures caused by events outside our reasonable control, including but not limited to:

  • State tax authority system outages or portal failures
  • Changes in state tax laws or filing requirements after work has begun
  • Delays caused by incomplete or inaccurate information provided by the Client
  • Acts of God, natural disasters, or other force majeure events affecting filing deadlines

    • In these cases, we will work with you to minimize impact and reschedule filings at the earliest opportunity.

    This policy may be updated from time to time. The version in effect at the time of your cancellation or refund request applies.